We know problems arise, and when that happens we know you want to talk to someone that can "really" fix your problem. That's why we take customer support very seriously. Our technicians have had experience in setting up every aspect of our network so they understand how it works.

 

There are times when power failures, surges, and other issues can cause service problems. These can sometimes be fixed with only a few steps. The following Self-Help steps will try to provide the information needed to resolve your problems quickly.

 

Internet Troubleshooting

If you have trouble getting online, try the following steps and your issue could be solved in a few minutes.

1. Unplug the power-over-ethernet adapter for 10 seconds and plug it back in.
2. Unplug the power to the router for 10 seconds and plug it back in.
3. Check connection to internet.
4. Restart the computer and other user equipment.
5. Call support line for other details.